Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing Service The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age. (together with its subsidiaries and other affiliates, “us”, “We” or “sgsdvs”), regarding your use of our prepaid mobile/DTH recharge purchasing services to purchase prepaid mobile/DTH recharge (known as “Recharge”) or Services regarding Semi Closed Wallet of online sgsdvs Marketplace or such other services which may be added from time to time (all such services are individually or collectively are referred as Service or Services as they case may be). Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. sgsdvs reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.

The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by sgsdvs. By accepting these Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

We are a Reseller Only. sgsdvs does not provide mobile service and is only a reseller of prepaid mobile services by telecommunications service providers or the providers of such prepaid recharge (the ‘Telco’ or ‘Telcos’) or other distributors or aggregators of such Telco’s. sgsdvs is not a warrantor, insurer, or guarantor of the services to be provided by the Telco’s. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Telco.

In order to use the Service, you may need to obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. sgsdvs and/or the sgsdvs business partner reserve the right to charge and recover from the User, fees for availing the Services. These changes shall be effective from the time they are posted on to the sgsdvs Website or over the sgsdvs business partner channel through which you are availing the Service. You are bound by such revisions and should therefore visit the sgsdvs Website or check with the sgsdvs business partner channel through which you are availing the Service to review the current fees from time to time. In the event that you stop or seek a reversal of the Payment Instructions as may have been submitted, sgsdvs shall be entitled to charge and recover from you and you shall be liable to pay such charges to the Bill Payment Service as may be decided by sgsdvs. These charges shall be charged on to your designated Payment Account or in any other manner as may be decided by sgsdvs. sgsdvs offers a convenient and secure way to make payments towards identified Biller(s) using a valid Payment Account. Depending upon the sgsdvs business partner through whom the Service is availed by you (i) the specific features of the Service may differ (ii) the number of Billers available over the Service can differ (iii) the type and range of Payment Accounts that can be used to issue a Payment Instructions can differ and (iv) the modes/devices over which the Service can be accessed can differ; and (v) the charges, fees for availing the Service or any aspect of the Service can differ. Specific details related to these aspects would be available with the sgsdvs business partner or the channel over which the Service is being availed. From time to time, sgsdvs, at its sole discretion, can add to or delete from such list of Billers or types of Payment Accounts that can be used in respect of making payments to a Biller. In any event (i) the type and range of Payment Accounts that can be used for making payments may differ for each Biller depending on Biller specifications (ii) there may be an additional fees/charge when using certain types of Payment Accounts in respect of a Biller; and (iii) the terms upon which a payment can be made to a Biller can differ depending on whether a Card or a Bank Account is used to issue the Payment Instruction. Further depending on the specific facilities allowed by a sgsdvs business partner, payments to a Biller can be made either (a) by issuing a Payment Instruction for an online debit/charge to a Payment Account; or (b) by scheduling an automated debit to a Payment Account. In using the Bill Payment Service, you agree to:

In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail

sgsdvs* is only a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators and service providers.

sgsdvs’s advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

sgsdvs’s responsibilities include:

Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its’ network of bus operators.

Providing refund and support in the event of cancellation.

Providing customer support and information in case of any delays / inconvenience.

sgsdvs’s responsibilities do not include:

The baggage of the customer getting lost / stolen / damaged.

The bus operator changing a customer’s seat at the last minute to accommodate a lady / child.

The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).

The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point

The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.

Passengers are required to furnish the following at the time of boarding the bus:

A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).

Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.

Change of bus: In case the bus operator changes the type of bus due to some reason, sgsdvs will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.

Cancellation Policy: Read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy mentioned with the ticket . The transaction charges will not be refunded in the event of ticket cancellation

Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. sgsdvs has no role in governing the cancellation charges.

Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.

In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of www.sgsdvs.com.

Amenities for this bus as shown on sgsdvs have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that sgsdvs provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by sgsdvs’s travel partners in the buses is their own responsibility. Any refunds / claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.

For any kind of journey inconvenience and bus cancellation issues, contact us within 15 days of Journey date, else request would not be processed.

Coupon redemption is purely subjected to standard and specified terms and conditions mentioned by the respective retailer. Coupons are issued on behalf of the respective retailer. Hence, any damages, injuries, losses incurred by the end user by using the coupon is not the responsibility of sgsdvs. Total cashback for a user cannot be more than 50% of his payments or Rs 10,000, whichever is higher. This main T&C of sgsdvs supersedes any offer related to sgsdvs.

By accepting the terms and conditions the customer accepts that sgsdvs may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’ mode then the customer may not get / get after delay any alerts sent during such period.

sgsdvs will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from sgsdvs as an alert on the mobile phone number provided during the course of ticket booking and sgsdvs shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold sgsdvs liable for non-availability of the service in any manner whatsoever.

The customer acknowledges that the SMS service provided by sgsdvs is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, sgsdvs shall be immediately informed about the same by the customer and sgsdvs will make best possible efforts to rectify the error as early as possible. The customer shall not hold sgsdvs liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. sgsdvs shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

The customer agrees to indemnify and hold harmless sgsdvs and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which sgsdvs and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from sgsdvs and/or the SMS service provider.

Customer also agrees to receive information regarding what sgsdvs perceives to be of their interest based on usage history via SMS, email & phone call. This includes offers, discounts and general information. In case the customer does not want such information, they have to explicitly ask to be excluded.

By accepting the terms and conditions the customer acknowledges and agrees that sgsdvs may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.

Grievances and claims related to the bus journey should be reported to sgsdvs support team within 10 days of your travel date.

You understand that except for information, products or services clearly indicated as being supplied by the sgsdvs, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that sgsdvs cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

By using the Services you agree not to:

use the Services for any purposes other than to purchase Recharge of Telcos and/or to access the Services in accordance with these Terms and Conditions and as such services are offered by sgsdvs

impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons’ digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds

infringe our or any third party’s intellectual property rights, rights of publicity or privacy

use the Services if You are under the age of eighteen (18) without a parental sponsor or in any event use the Services if You are under the age of thirteen (13) years old even with a parental sponsor and in accordance with applicable law

post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person

post or transmit any message, data, image or program which is pornographic in nature

refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to sgsdvs

remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Site or features that enforce limitations on the use of the Services

reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation

use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner

modify, adapt, translate or create derivative works based upon the Services and the Site or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation

intentionally interfere with or damage operation of the Services or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features

use any robot, spider, other automatic device, or manual process to monitor or copy the Site without prior written permission

interfere or disrupt this Site or networks connected to this Site

take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network

use any device, software or routine to bypass the Site’s robot exclusion headers, or interfere or attempt to interfere, with the Services

forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site or to manipulate your presence on our Site

sell the Services, information, or software associated with or derived from it

use the facilities and capabilities of the Site to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others

breach this Agreement or any other sgsdvs agreement or policy

provide false, inaccurate or misleading information

use the Site to collect or obtain personal information, including without limitation, financial information, about other users of the Site

purchase Recharge with what sgsdvs reasonably believes to be potentially fraudulent funds

use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to sgsdvs, a third party or You

use the Services in a manner that sgsdvs or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules

take any action that may cause sgsdvs to lose any of the Services from its service providers, Telcos, payment processors or other suppliers

send automated request of any kind to the Site’s system without express permission in advance from sgsdvs.